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Overview
Every product on Home Care Wholesale comes with a full manufacturers warranty. In addition, homecarewholesale.com also has a return and exchange policy for all sales made on our website. Placing your order with Home Care Wholesale indicates your acceptance of this Return & Exchange policy.
Refunds are also available on any product purchased on homecarewholesale.com as long as it is within the first 30 days of ownership and items can be returned for replacement within the first 365 days of ownership.
Regarding Refunds, Return, and Exchange Requests
Purchases made at homecarewholesale.com are covered by a full 30-day satisfaction guarantee. During the 30 days period, customers are eligible for refunds and/or replacements for any purchases made (unless otherwise stated on the item description). After 30 days, customers are only eligible for a replacement under the manufacturer's warranty. If no replacement is available, an exchange for a comparable model and/or store credit will be issued at our discretion. Any physical damage or modifications on a product will automatically void its return policy/warranty and we will return any products that exhibit physical damage back to the customer. But we don't pay for the return shipping fee.
RETURN
What Is The Return Period?
We will provide a refund on unused item within 30 days of the date that you receive your item.
Do I Have To Pay For The Shipping Of My Return?
Yes, all customers are responsible for their own return shipping costs. Please use USPS to return the item. Please write the name and address CLEARLY. If the package was lost because of the wrong spelling, we will not responsible for this.
Can I Return item Without Contacting You?
You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed. Contact us at info@homecarewholesale.com.
EXCHANGES
How Do I Exchange an Item?
You must contact us prior to sending your exchange, Customers can initiate an exchange via email, please send email to info@homecarewholesale.com.
How Long Will It Take To Receive My New order?
Simply initiate your exchange and ship your items back to us. Once we recieve your items back we will ship your new items!
Please include the following information with the return:
-Your Name, address, email and order number
-Request either Refund or Exchange
-If Exchange, include new item (exchange only for equal or lesser value)
We highly recommend getting some sort of tracking and or insurance on the package
We are not responsible for items lost or damaged on route back to us.
You will get refund when you provide the tracking number in 2 working days.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.
